Terms and conditions

Trophee DMN Division s.r.l.
REGISTERED OFFICE Via Monteleone di Fermo 21/23 – 00156 Roma
OPERATING OFFICE Via Monteleone di Fermo 21/23 – 00156 Roma
VAT: 12220761006
EMAIL: info@davidnaman.com

Welcome to our website (“www.davidnaman.com”). Access to and use of the website and the online shop section are governed by these General Terms of Use. Access to and use of this website, as well as the purchase of products on our website, imply the reading, understanding and acceptance of these General Terms of Use. This website is operated and maintained by Trophee DMN Division s.r.l., the company that owns the David Naman brand, with registered office in Italy, Via Monteleone di Fermo 21/23, 00156 Rome, registered in the Companies Register, Tax Code 12220761006 and VAT no. 12220761006, Share Capital Euro 90,000 fully paid up.

If you need assistance, visit the “Customer Service” area. You will find information about orders and shipments, refunds and the return of products purchased on the website, as well as the registration form for the website, suggestions and other general information about the services provided. Please remember that you can always contact us by email at: eshop@davidnaman.com. For any other legal information, please consult the General Terms of Sale, Right of Withdrawal and Privacy Policy sections of the site. The Operator may modify or simply update, in whole or in part, these General Terms of Use. Changes and updates to the General Terms of Use will be notified to users from the Home page of the site as soon as they are adopted and will be binding as soon as they are published on the website in this same section. Therefore, please access this section regularly to check for the publication of the most recent and updated General Terms of Use. If you do not agree, in whole or in part, with the General Terms of Use, please do not use our website, as use implies acceptance of our terms.

Access to and use of the site, including the viewing of web pages, communication with the Operator, the possibility to download product information and the purchase of products on the website, are activities carried out by our users exclusively for personal use, unrelated to any commercial, entrepreneurial or professional activity. Please remember that you will be solely and exclusively responsible for the use of the site and its content. The Operator cannot be considered responsible for the use of the website and of the content by any of its users in a manner that does not comply with the laws in force, save for the Operator's liability for wilful misconduct or gross negligence. In particular, you will be solely and exclusively responsible for the communication of incorrect or false information and data, or information concerning third parties, without their consent, as well as for any incorrect use of it.

Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's own choice and risk, any liability for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to the Operator. The Operator declines any responsibility for any damage resulting from the inaccessibility of the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletions of content, problems connected to the network, to providers or to telephone and/or telematic connections, to unauthorised access, to the alteration of data, to the failure and/or defective operation of the user's electronic equipment.

The user is responsible for the safekeeping and correct use of their personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise for the Operator or for third parties as a result of the incorrect use, loss or theft of such information.

RETURN CONDITIONS

Items must be returned in the same condition in which they were originally shipped, neatly packaged and with the tag still attached.

Returned items must not have been worn, washed or altered in any way. The soles of footwear must be in perfect condition and show no signs of use.
Items must be returned with all original labels, wrappings and other accessories (dustbag, garment covers, etc.) received in the package.
Footwear and accessories must be returned in their original packaging, which must not be damaged, altered or used.

POLICY

Shipping costs for returning the goods are at the customer's expense. Please remember that responsibility for the return lies with the customer until the parcel reaches our premises. Please note: we remind you that shipments outside Europe are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs clearance fees. The customer will be responsible for paying such amounts. Please contact your local customs office for further information.

PRODUCT CARE

Items must be returned in the same condition in which they were originally shipped, neatly packaged and with the tag still attached.

Returned items must not have been worn, washed or altered in any way. The soles of footwear must be in perfect condition and show no signs of use.
Items must be returned with all original labels, wrappings and other accessories (dustbag, garment covers, etc.) received in the package.
Footwear and accessories must be returned in their original packaging, which must not be damaged, altered or used.

HOW TO MAKE A RETURN

On davidnaman.com you can request a return completely on your own. Follow the instructions below:

1 - First, log in to your account - CLICK HERE
2 - Complete the Login
3 - Select the Order
4 - Choose which products to return and indicate the reason for each product.

Your request will be handled by our team. Once approved, you will receive the waybill by email to ship the return.

*The return is at the Customer's expense. Return shipping costs will be deducted from the refund amount. The refund will be issued to the same payment method used, from the moment the goods are received back at our logistics centre.

NEED ASSISTANCE?

Contact our Customer Service using our Chat. The service is available from 10 AM to 6 PM – Monday to Friday. Or, if you prefer, open a Ticket in the dedicated section.

CUSTOMER SERVICE